FAQ
How can I talk to someone?
Our live chat specialists are available online to answer your instant questions from 8 am to 5 pm (EST). Our booking process can be completed directly on our website. For further booking assistance, you may email SCRentals@suescityrentals.com For general inquiries, you can call us Monday to Sunday at +1 (800) 368-9972
What is Sue's City Rentals?
We are a co-living/off-campus housing community, providing luxury, fully furnished, and all-inclusive rooms to students and young professionals. Our residences are located downtown in urban cities like Edmonton, Vancouver, Calgary, in Canada
What does the rental include?
The rent includes all utilities, internet, as well as living in a fully furnished apartment. It also includes the use of the building amenities, such as a gym, swimming pool, rooftop, and so on (if applicable).
Who can rent with Sue's City Rentals? I am not a student.
We are a purpose-built housing provider. We provide co-living housing both to students and young professionals. If you have concerns about whether you are eligible to apply, please contact our booking team at SCRentals@suescityrentals.com
BOOK PROCESS
How can I book a room?
To book a room, tenant must contact us directly by emailing SCRentals@suescityrentals.com or calling +1 (800) 368-9972. This way, our leasing specialists can guide through the booking process and provide any additional information.
How does the rent payment work?
At the time of check-out, you are only required to make your deposit and service fee payment. Paying a deposit will secure your room. Your first rent payment is due upon your move-in. Let's say today is January 15 and you would like to book a room from March 1 to September 31. Today, you will need to pay the deposit amount to hold your room. The first rent payment is due any time until March 1. You will need to pay your first rent to receive your apartment keys. In other words, the deposit secures your room, and the first rent brings you the keys.
What is the verification process?
After the booking submission, you will be asked to follow the instructions to verify your identity, proof of study/work, proof of address and guarantor documents. We want to make sure we only accept people who are verified to be a good fit for our co-living community.
How can I visit the room before booking?
On our website, you will find a link where you can book a tour. This can be virtual or in person.
What is required for booking?
To book you will need to complete the verification process by uploading a photo ID, proof of study/work, proof of address, and guarantor documents, and then pay the deposit listed in the booking process. If you are a student, we require proof of study instead of proof of work. This full process can be completed online.
What is the proof of guarantee?
It is proof that you have a guarantor agreeing to secure or 'guarantee' tenancy agreement/contract. A guarantor can be an individual (parent, spouse, relative, etc.) who promises to pay a tenant's debt in the case the payment has not been transferred for a reason.
How do my friend and I rent an apartment together?
Reservations are made individually, but you may request to live in the same apartment with your friend. We do our best to make this happen but it is based on availability. Please contact our booking team at SCRentals@suescityrentals.com with further questions.
Can I meet my roommates before moving in?
In most circumstances, your exact room is assigned the day you move in. Our housing coordinators will introduce you to your roommates when you move in.
Are Sue's City Rentals premises Co-ed?
We have all-female, all-male, and mixed apartments, based on availability at the time of booking. During the booking process kindly let us know your preference and we will do our best to accommodate it.
CANCELLATION AND SECURITY DEPOSIT
How do I cancel my reservation?
Please see our cancellation policy:
What if my classes are canceled due to Covid-19?
Please see our cancellation policy, with a special Covid-19 update. Proof will be required for cancellation requests based on Covid-19. Additional fees might apply depending on how much notice is provided.
Why am I paying a deposit on furniture?
The furniture deposit is to secure the room and cover any potential damage to furniture, other loss, or default in rent payment. Please see our furniture deposit policy here :
Is the furniture deposit returned?
The deposit will be returned within 21 business days after the rooming agreement term stays, provided that the contractual obligations have been met and mandatory fees have been deducted.
PAYMENT, CHANGES, AND EXTENSIONS
Do I pay my rent month to month, or weekly?
We allow flexible lease terms, and rent payment is due every month. A payment plan will be generated and added to the end of your housing agreement for your reference.
What if I want to change my room type?
Room type changes are subject to availability and will involve an extra cleaning fee pending approval.
How can I extend my stay?
You need to provide a written request to extend your stay, preferably with a 30-day notice. Extensions are based on availability and we do our best to accommodate them.
MORE INFO ABOUT OUR APARTMENTS
How many people will I be living with?
You will live in a co-living space with other roommates. Most of our premises accommodate three (3) roommates in total. An exact number of roommates depends on the apartment layout and location.
Do I get my own bathroom?
Unless specified otherwise, all rooms have shared bathrooms. If you are looking for ultimate privacy, we do have a master room with a private bathroom and entire apartment options in certain locations.
How many people share the same bathroom?
Generally, you will be sharing the bathroom with 2 other roommates depending on the apartment layout. We have some apartments with a master room with a private bathroom, based on availability.
Is a kitchen included?
Yes, all of our apartments come with a fully furnished, shared kitchen. This includes a small dining area, pots, pans, dishes, utensils, and appliances.
Is the internet included?
We are happy to provide each resident with an unlimited Wi-Fi internet connection. This is included in the rental price. Also, Sue's City Rentals prepares the rooms with fresh bed linens and deep cleaning before the move-in. Residents need to leave the room in the same condition as it is found, including the replacement of fresh bed linens and completion of deep move-out cleaning.
Is there a laundry?
Yes, all our premises have either in-unit or on-site laundry.
Is parking included?
Parking may be provided for an additional fee, provided that the duration of the stay is a minimum of one year. Please contact SCRentals@suescityrentals.com for details.
Are there locks on the doors?
Unfortunately, we do not place locks on doors. Due to existing fire code requirements, we attach importance to the security of the co-living units, and individual locks create a less preferable environment in terms of the security of our tenants.
What is flex space?
Flex space is one of the budget-friendly options we offer. It's ideal for students looking for luxury living with basic privacy. The space is an alternative to a shared room and is created with a temporary bookcase partition. The full description can be found on our website.
OTHER QUESTIONS
Do you have a cleaning service?
Prior to moving in, your room is cleaned and you are provided with fresh linens. It is up to all roommates to keep their rooms and common areas clean.
What is your guest policy?
Due to the unique living environment at Sue's City Rentals premises, constant overnight guests are not allowed. You are able to have friends and family visit you. However, overnight guests overpopulate the apartment and are not permitted.
Do you provide a meal plan?
Meal plans are not provided. Our apartments have fully furnished kitchens with standard appliances including pots, pans, dishes, and cutlery. There are grocery stores nearby.
Can I bring my own sheets and furniture?
We provide fresh bed linens before moving in. Our rooms are fully furnished with a bed, study desk, side table, lighting, and smart TV. As long as the room is left in the same condition after your stay, you may replace your own linens and small furniture.
Can I rent an apartment to myself?
Yes, you can rent an entire studio or one-bedroom apartment. Please check our website for availability.
What if I have a roommate issue?
Our residence is a co-living shared space and we encourage open communication to try and resolve any household issues. Please contact your housing coordinator, for some further assistance.
Is there 24/7 security on the premises?
Most of our locations have a concierge security desk. Additionally, a key fob is needed, to enter the building.
What is the check-in process?
Check-in generally begins after 4:00 pm on your planned move-in date. You will receive move-in instructions by email, which will include the housing coordinator's contact information. You can inform them when you're on the way, or a time you plan to be at the residence and they will meet you.
For earlier check-ins (early arriving flights)
You can call / message the coordinator via WhatsApp and let them know your arrival time. You will be able to leave your luggage in the common area of ​​the apartment and return later once your room is ready.